00534     2200181   4500001002100000005001500021035002000036245005900056100001000115250001300125300003700138700001000175260004100185082000800226084001400234020002200248520008200270INLIS00000000000200120190401075440  a0010-04190000151 aSERVICE MANAGEMENT :bEDISI II /cFANDY TJIPTONO, Ph.D0 aFANDY  aEDISI II  axviii + 426 :bAda ;c19 x 23 cm0 aFANDY  aYOGYAKARTA :bCV. ANDI OFFSET,c2012  a651  a651 FAN s  a978-979-29-3046-7  aTema sentral buku ini adalah membangun layanan prima dalam sebuah organisasi.